This post is for a school assignment and everything being discussed has been made up for this purpose. Images of the review s are provided and I’ve provided responses.
Example #1
Dear Travelwith3kiddos,
Thank you for taking the time to provide a review for The Peabody in Orlando, Florida. We’re very happy to hear that you enjoyed your experience back in August, that your family had a great time in the pool and had an enjoyable evening at Cappricio restaurant. We appreciate your suggestions about cleaning up the pool after a storm and have addressed this issue with our staff so that it is taken care of in a timely manner in the future.
I’d like to take this opportunity to explain that this hotel is now the Hyatt Regency Orlando. We pride ourselves on providing that same great experience that you had at the property when it was The Peabody. We’re very excited to now offer Fiorenzo Italian Steakhouse on property and hope that you’ll visit us again in the near future.
Sincerely,
Stacy
Social Media Manager, Hyatt Regency Orlando
EXAMPLE #2
Dear LUV2TRAVELWITHHUBBY,
First let me apologize on behalf of the entire staff at The Hilton Fort Lauderdale Marina. All of your concerns will be addressed and we appreciate you taking the time to provide this review. We pride ourselves on service and when top notch service isn’t provided, we will do all that we can to make sure that experience doesn’t happen again.
We will take all of your suggestions to heart and see how we can upgrade our furniture, bathroom fixtures, parking lot gate, and pool area to make our property the best it can be for our guests. Please contact me directly by email so that we may make this situation right.
Sincerely,
Stacy
Social Media Manager, The Hilton Fort Lauderdale Marina
stacyshanks 